Refund Policy
Refund & Return Policy
At Market House, customer satisfaction is important to us. We take pride in offering quality products and want you to feel confident shopping with us.
If something isn't right with your order, our customer support team is here to help.
1. Returns
We accept eligible returns within 30 days of delivery.
To qualify for a return, the following conditions must be met:
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Items must be unused and in their original condition.
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Products must be returned with their original packaging and included accessories.
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Proof of purchase or a valid order number is required.
To initiate a return, please contact markethousesupport@gmail.com before sending any items back.
Returns sent without prior authorization may not be accepted.
2. Non-Returnable Items
Certain products may not be eligible for return, including:
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Gift cards
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Items clearly marked as final sale
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Products designated as non-returnable at the time of purchase
These exclusions do not affect any rights you may have under applicable consumer protection laws.
3. Refunds
Once your returned item has been received and inspected, our team will notify you regarding the status of your refund.
If approved:
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Refunds will be issued to the original payment method used at checkout.
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Please allow 5–10 business days for the refund to appear, depending on your financial institution.
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Original shipping charges are generally non-refundable unless required by law or the refund results from our error.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, whenever possible.
Include the following information:
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Your order number
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A brief description of the issue
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Clear photos showing the product and any damage or discrepancies
Our support team will review your request and work toward an appropriate resolution, which may include a replacement, exchange, or refund.
This reporting period does not limit any rights provided by applicable law.
5. Exchanges
We offer exchanges for eligible items that arrive damaged, defective, or incorrect.
If you require an exchange, please contact our customer support team for assistance.
Exchange availability may depend on current inventory and product availability.
6. Return Shipping
Customers are generally responsible for return shipping costs when returning an item due to personal preference or a change of mind.
If a return is necessary because of a damaged, defective, or incorrect product, Market House will cover reasonable return shipping costs or provide an alternative resolution, as appropriate.
Return instructions will be provided after your request has been reviewed.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already entered processing or shipment may not be eligible for immediate cancellation.
If cancellation is no longer possible, you may request a return after delivery in accordance with this policy and applicable law.
8. Late or Missing Refunds
If your refund has been approved but has not appeared in your account:
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Check your bank account or original payment method.
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Contact your bank or credit card provider, as posting times may vary.
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If you still haven't received your refund, contact our support team for further assistance.
9. Contact Us
For return requests, refunds, exchanges, or order-related concerns, please contact:
Market House
Email: markethousesupport@gmail.com
Website: https://markethousee.com
Our team is here to help resolve your concerns as efficiently as possible.
Thank you for shopping with Market House!